As these items are made to order, they are not stocked in inventory and sold elsewhere. If an item is already in production, it may not be able to be cancelled. No partial refunds will be given if the customer decides to proceed with the order.Ĭommercial orders that are made to order have lead times and production is scheduled around orders.
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For example, if a product is estimated to ship in 6-8 weeks, the customer will be entitled to a full refund if the estimated ship date is more than 12 weeks from when the order was placed. If the lead time is less than 1.5x the greatest lead time shown on the product page and is not already in production, you may cancel your order but it may be subject to a 3.5% fee to cover transaction costs.
If that lead time is more than 1.5x the greatest lead time shown on the product page, the customer may cancel and receive a full refund. Due to variations in demand and availability of raw materials, actual production lead times aren’t perfect and may vary from what is on the site.Īfter you place an order and it is processed, you will receive an estimated ship date via email.
At WillyGoat, we do our best to communicate lead times for all of our products. Many commercial grade items are produced upon order with the lead times communicated on the product page. Commercial Grade Products with Lead Times All shade structures and fabrics are made to order and painted, cut, and sewn to specification by the customer and are thus considered custom. Commercial Shade StructuresĪt this time, we are unable to accept returns or allow refunds for any shade structures. WillyGoat sends a confirmation email about any electric vehicles that are on backorder with the anticipated lead time. Electric VehiclesĮlectric riding vehicle orders on backorder may be canceled within 5 days of the order being placed and avoid cancellation fees after 5 days, a refund will be subject to a 3.5% fee to cover transaction fees. If an order for a wooden swing set has already shipped, we may be able to have it rerouted back to our warehouse, but the customer will only be refunded the total amount of the order minus shipping fees incurred by WillyGoat and a restocking fee of 10% of the total order amount. Two hours after an order is placed with a credit card or PayPal, you may be subject to a fee of 3.5% of your total order amount to cover transaction fees as well as any restocking and shipping fees outlined before, which will be deducted from your refund amount. Orders cancelled within 2 hours of being placed will not be subject to any fees. Please request a cancellation email if you’re canceling over a phone call. Orders may be canceled by email or voicemail, but an order is not considered canceled until a cancellation confirmation email is sent. If you would like to cancel your order, please call us at (888) 920-4628 or email us at as quickly as possible with your concern. In all cases, refunds may take up to 2-3 business days to process. Please call us at (888) 920-4628 or email us at with any questions about this policy - we are happy to clarify.ĭue to the high shipping costs of most WillyGoat products, actual shipping costs incurred by WillyGoat may be deducted from your refund, regardless of the shipping amount the customer paid. It is important that you read and follow the Refund Policy if you would like to receive a refund. The Refund Policy below is only intended to communicate when and how a customer is entitled to a refund. WillyGoat is committed to providing fast and efficient service, but there may be instances when our customers would like to return or cancel their order or are eligible for a refund. For added safety we suggest leaving a 6’ safety perimeter surrounding your play set for fall zones a minimum of 4’ around your play set is required.WillyGoat Refund Policy: Our Commitment to Customer Service: This swing set is rated for residential use only.
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